From Confonet to e-Jagriti: What Changed for Consumer Case Tracking (2026)

Explainer · Consumer Commissions

Updated for 2026 · Claw Editorial

Many lawyers and litigants still search for “Confonet case status” and land on pages that no longer match how consumer commissions work. Confonet was the older consumer-case software used by the consumer commissions. Consumer case filing and tracking has now moved to the unified e-Jagriti portal. This page explains what changed, and how to find a case that was first filed in the Confonet era.

01What Confonet was

Confonet was the older computer system used by consumer commissions in India to record cases and show their details online. The name is short for the consumer forums networking project, run with the National Informatics Centre.

In practice, a lawyer or litigant used a Confonet-based page to look up a consumer case. They could search with a case number or a party name. The case record showed the commission, the next hearing date and the order status.

Why people still search for it

Many consumer complaints run for years. A case filed in the Confonet era may still be pending today. Old notes, old emails and old court files still carry the Confonet name, so people keep searching for it. The search is reasonable. The place to look is what changed.

Confonet is the old name people remember. e-Jagriti is where consumer cases are filed and tracked now.

02Why it changed

Consumer case tools used to be split across several systems, and the move to e-Jagriti brought them into one. Before that, a user might deal with different portals for filing, for case monitoring and for the national commission.

Many systems, one problem

Reports on the launch say the Department of Consumer Affairs merged older systems into one platform. These include Confonet, e-Daakhil, the Online Case Monitoring System (OCMS) and the NCDRC case monitoring system. A single login, a single case record and a single place for fee payment is easier for a consumer than moving between sites.

What the unified portal is meant to give

• Online filing of a complaint, with online fee payment.
• Case tracking across the District, State and National commissions.
• One record that follows a case if it goes up in appeal.
• Use of newer tools for hearings and case management.

The exact feature set can change, so check the portal itself for the current list.

03Before and after: Confonet to e-Jagriti

The table below shows the main differences in simple terms.

04How to find a case that was filed in the Confonet era

To find an older consumer case, search for it on e-Jagriti, not on Confonet. Use the details you already hold. Here is a simple approach.

1. Collect what you have. Note the old case number, the year, the name of the commission and the parties.
2. Open the case status section of e-Jagriti. The official portal is e-jagriti.gov.in.
3. Pick the right commission. Choose the State and the District commission, or the State or National commission if the matter went up in appeal.
4. Enter the old number in the format the portal asks for. Reports say older cases may need an old case format option. Try it if the new number does not work.
5. If you do not have the number, try the party name. Use the exact name from the complaint. Try short spellings too.

For the full click-by-click method, see our guide on how to check consumer case status on e-Jagriti.

05Where e-Daakhil fits

e-Daakhil was the online filing portal for consumer complaints, and it now sits inside e-Jagriti. The National Commission started e-Daakhil in 2020 so that a consumer could file a complaint and pay fees online.

With e-Jagriti, filing and tracking are on the same platform. A complaint you file now is filed on e-Jagriti, and you follow it there. If you filed on e-Daakhil before the change, your case can be looked up through the old case format option, as reported.

If you are filing a new complaint

Check that your complaint is within time before you file. Consumer complaints have their own limitation rules. For general background on how limitation works, see limitation period in civil cases.

06Searching by party name is harder than it looks

Party-name search is the most common reason a case cannot be found. Names in consumer complaints are often written in different ways. A company may be listed as a short name in one record and with its full legal form in another.

• Spelling changes, such as initials in different places.
• Companies named with and without “Pvt. Ltd.” or “Limited”.
• The same business sued in several commissions at once.
• Cases that moved from a District commission to a State commission on appeal.

A search on one portal, one commission at a time, is slow when you act for a bank, an insurer or a builder with matters across many commissions.

07Common problems when tracing an older consumer case

Most failed searches come from a small set of causes. Check these before you give up.

• Wrong commission. The case may sit in a different district than you expect, or may have moved to the State Commission on appeal.
• Old number format. Case numbers written in the old style may not match the new format on the portal.
• Wrong year. A complaint is often numbered by the year of registration, not the year of the dispute.
• Name mismatch. The portal record may hold a spelling that differs from your file.
• Disposed cases. A closed case can be harder to find than a pending one, so keep the final order copy.

If none of these works, contact the registry of the commission with the complainant name, the opposite party and the approximate date of filing. The registry can usually confirm the case number.

08Where Claw fits

Claw is an all-in-one legaltech platform for Indian advocates, law firms, and corporate legal teams, combining AI-based case search, an AI legal assistant (Legal GPT), case management, and compliance automation across all Indian courts and tribunals.

For consumer matters, Claw is useful when you hold many cases and do not want to check each commission by hand. Claw tracks cases across 9,102 consumer forums, and results come back in under 5 seconds. You can follow a matter by party name, whichever portal it was first filed on.

Create a FREE Claw account to track consumer commission matters by party name regardless of which portal they were filed on. The free plan is for individual advocates. Teams and enterprises are on paid plans.

09Sources and further reading

• e-Jagriti (official portal): e-jagriti.gov.in
• Department of Consumer Affairs: consumeraffairs.nic.in
• Claw: clawlaw.in

Portal details change. Last verified October 2026. Confirm any step on the official portal.

10Frequently asked questions