WBRERA Complaint & Project Status: How to Check Online (West Bengal, 2026)
How to check a WBRERA complaint status and a project or agent registration on the official portal, what each search actually tells you, and where an appeal goes next.
How-To · West Bengal RERA
You filed a complaint with the West Bengal Real Estate Regulatory Authority, or you want to know whether a builder's project is properly registered, and you cannot tell where to look or what the result means. To check a WBRERA complaint status, use the complaint search on the official portal, rera.wb.gov.in, with the complaint number or party name. To check registration, use the separate project or agent search. This guide explains both, how they differ, and what to do after an order.
- Official portal: rera.wb.gov.in, run by the West Bengal Real Estate Regulatory Authority.
- Complaint status: search by complaint number or party name. Registration status: search the project or agent list.
- Appeal route: the West Bengal Real Estate Appellate Tribunal (WBREAT) in Kolkata.
- Tracking many matters: create a free Claw account to track WBRERA and West Bengal REAT matters by party name.
01Why WBRERA status is confusing
Most people searching for "West Bengal RERA status" are really asking one of two different questions, and the portal answers them in different places.
Two questions that look like one
The first question is about a dispute: "What happened to my complaint against the promoter?" The second is about a project: "Is this project or this agent registered with WBRERA?" A buyer in Kolkata, Howrah, Siliguri or Durgapur often needs both, but they are separate records.
The records are not linked by one number
A complaint has its own complaint number. A project has a registration number. An order of the Authority is a third document, attached to the complaint. If you search with the wrong number in the wrong place, you will see nothing and may think the record does not exist.
Status is not the same as outcome
A status such as "pending" or "heard" tells you where the file is. It does not tell you whether you won. The order, when it is uploaded, is what carries the direction on refund, interest or possession.
Official portal only
The West Bengal Real Estate Regulatory Authority runs its own portal at rera.wb.gov.in. Always check the address ends in wb.gov.in before entering any personal details or paying any fee.
02Complaint, registration and order search
There are three things you can look up, and each answers a different question.
- Complaint status: where your grievance stands, including hearing dates and next steps. Search by complaint number or by the name of the complainant or respondent.
- Registration status: whether a real estate project or a real estate agent is registered with the Authority. Search by project name, promoter name or registration number.
- Order search: the written direction passed by the Authority in a decided complaint. It is normally reached from the complaint record once uploaded.
Complaint status tells you where the file is. Registration status tells you whether the project is legal. An order tells you who won.
The portal also carries notices and lists such as defaulter information. These are useful background, but they are not a substitute for the complaint record itself.
03Steps to check WBRERA complaint status
Follow these steps to check a complaint on the official portal.
- Open the portal. Go to rera.wb.gov.in in your browser.
- Find the complaint section. Look for the grievance or complaint option in the menu.
- Search. Enter your complaint number if you have it. If not, search by the name of the complainant or the respondent promoter.
- Open the record. Check the current status, the next hearing date and the bench or officer dealing with it.
- Look for the order. If the matter is decided, see whether the order is available to view or download.
Keep your acknowledgement and complaint number safe. Complaints can be filed online or offline, and the offline route has its own fee, so the way you filed affects where you first see the record.
If you cannot find your complaint
Try a shorter version of the party name, check spelling, and search by the respondent as well as the complainant. Names on legal records often differ from the name used in sale papers, for example a company name versus a brand name.
04Steps to check project or agent registration
Registration is the first thing to check before you pay a builder. A registered project is listed with the Authority, which can then act on complaints about it.
- Open the portal at rera.wb.gov.in.
- Choose the project or agent search. Registered projects and registered agents are listed separately.
- Enter what you know. Use the project name, the promoter name or the registration number printed on the builder's brochure or agreement.
- Read the record. Check the promoter, location, registration validity and any extension or revocation noted.
- Match it to your papers. The registration number in your agreement should match the one on the portal.
If a project cannot be found, do not assume the worst straight away. It may be listed under a different name or an older phase. But an unregistered project that is required to be registered is a serious red flag, and it is a valid ground for a complaint.
05Methods compared
You can check WBRERA matters in a few ways. The right one depends on how many matters you follow.
| Method | What it shows | Needs | Best for |
|---|---|---|---|
| WBRERA portal complaint search | Complaint status, hearings, uploaded orders | Complaint number or party name | Checking one complaint, from the official source |
| WBRERA portal project or agent search | Registration status of a project or agent | Project, promoter or registration number | Due diligence before paying a builder |
| WBREAT (appellate tribunal) pages | Appeal listings and tribunal information | Appeal details or party name | Following an appeal after an order |
| Visiting or calling the Authority office | Status from the registry | Complaint number and ID | When the portal record is missing or unclear |
| A tracker such as Claw | Matters followed by party name, with alerts | A free Claw account | Following many matters or many parties over time |
For a single check, the official portal is enough and is the source of truth. For several matters, repeated manual searching becomes slow and easy to forget.
06After an order: the West Bengal REAT
An order of the Authority is not always the end. Under the RERA Act, an appeal against an order of the Authority or the Adjudicating Officer lies to the Real Estate Appellate Tribunal of the state.
In West Bengal this is the West Bengal Real Estate Appellate Tribunal, called WBREAT or West Bengal REAT, based in Kolkata. It has its own pages on the same portal at rera.wb.gov.in/wbreat.
What to watch for
- Time limit: the Act sets a limited period to file an appeal from the date the order is received. Read the order and the Act, or ask your advocate, soon after receiving it.
- Promoter deposit: a promoter appealing a payment order generally has to meet a deposit condition set by the Act, which can delay appeals.
- Parallel cases: the tribunal has dealt with cases where the same dispute was also before a consumer commission. Choosing one forum carefully matters.
- Beyond the tribunal: a further appeal can lie to the High Court at Calcutta. Take legal advice on the grounds.
For the wider picture of RERA matters across states, see how to check RERA case status in India and, for a comparison with another state, how to check a MahaRERA complaint.
07Where Claw fits
Claw is an all-in-one legaltech platform for Indian advocates, law firms, and corporate legal teams, combining AI-based case search, an AI legal assistant (Legal GPT), case management, and compliance automation across all Indian courts and tribunals.
The WBRERA portal is the right place to read an official record. Claw helps when you follow more than one matter. You add the parties, and Claw tracks RERA and West Bengal REAT matters by party name and sends alerts when something changes. It covers 9,102 forums, and its case search spans 30 crore+ judgments with results in under 5 seconds, so you can also find reported decisions on the same legal point.
Create a FREE Claw account to track WBRERA and West Bengal REAT matters by party name. A free account is needed to use tracking. Claw has a free plan for individual advocates. Teams and enterprises are on paid plans.
If you run recovery or credit work and need to check borrowers or builders programmatically, see the borrower litigation check API and our guide to legal collections software. For a very different type of tribunal dispute, see patent revocation and compulsory licensing.
08Sources and further reading
Official sources used for this guide, last verified October 2026:
- West Bengal Real Estate Regulatory Authority: rera.wb.gov.in
- West Bengal Real Estate Appellate Tribunal: rera.wb.gov.in/wbreat
- Claw: clawlaw.in
Portal menus can change. If a label differs from this guide, use the portal's own help or contact the Authority.
09Frequently asked questions
How do I check my WBRERA complaint status?
Open the official portal at rera.wb.gov.in, go to the complaint section, and search by complaint number or by the complainant or respondent name. Open the record to see status, hearing dates and any uploaded order.
What is the difference between complaint status and registration status?
Complaint status shows where your dispute stands before the Authority. Registration status shows whether a project or agent is registered with WBRERA. They are separate records with separate numbers, searched in separate places.
How do I check West Bengal RERA project status or registration?
Use the project or agent search on the WBRERA portal and enter the project name, promoter name or registration number. Compare the number on the portal with the one in your builder agreement.
Where do I appeal against a WBRERA order?
An appeal against an order of the Authority lies to the West Bengal Real Estate Appellate Tribunal in Kolkata. Check the time limit in the Act as soon as you receive the order, and take advice from your advocate.
Can I track WBRERA and West Bengal REAT matters automatically?
Yes. Create a free Claw account and add the parties. Claw tracks RERA and West Bengal REAT matters by party name and sends alerts on updates. A free account is required. Claw covers 9,102 forums.
Is Claw free to use for this?
Claw has a free plan for individual advocates, and you need an account to use tracking. Teams and enterprises are on paid plans. The official WBRERA portal remains the source of truth for the record itself.